by Dustan Woodhouse | Nov 22, 2020 | Be The Better Broker, Volume 1
Bad News Always communicate news that’s bad, slightly bad or even neutral by phone, if not in person. Never via email, let alone text. Clients are often quick to quit when problems arise. Talking problems through often leads to resolution. Rely on emails only when...
by Dustan Woodhouse | Nov 14, 2020 | Be The Better Broker, Volume 1
Be Literate The written word is a Brokers primary form of communication. It’s excusable not to know how to use a semi-colon (I still don’t), but misspelling words chips away at your credibility. Although it doesn’t catch all errors, spell-checking your emails and...
by Dustan Woodhouse | Nov 7, 2020 | Be The Better Broker, Uncategorized, Volume 1
Much of this blog series will focus on the ultimate productivity tool: the telephone. Few devices allow one to efficiently build a relationship. For those who are skeptical of this method and demand that it is “all about the face-to-face meetings,” I say, “Give me a...
by Dustan Woodhouse | Oct 31, 2020 | Be The Better Broker, Volume 1
Document Your Plan I had specific goals in 2008; I officially began Brokering in June of that year, leaving me seven months with which to work. And work I did. My goal at that point was to average one completed file every second week and to intake at least one new...
by Dustan Woodhouse | Sep 26, 2020 | Be The Better Broker, Volume 2
Every interaction you have with an underwriter, a Business Development Manager, a team lead, a lender VP and so on during the processing of a file, or even just in a casual conversation at a trade show, is you either building or burning bridges. Your primary goal is...
