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Tag: effective communication

A Filter For Social Media

A filter for social media. A filter for all forms of communication and action. A filter for living life. Is it true? Is it positive? Is it useful? Living by these three tenets makes for a less-stressful social media experience for sure, but lately I’ve been trying to apply them to my conversations, my writings, […]

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My New Friend Roy

I’ve a new friend, his name is Roy. I have a photo of Roy and me together both smiling like old friends just a few minutes after meeting, although Roy and I were not smiling at one another a few minutes earlier — it could have been a much unhappier moment at the point the […]

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People Under Pressure Produce…

Each of us ultimately is just a pile of carbon. In grade 8 science class Mr. Lenton taught us that all living things are carbon based. He did so with a very memorable (albeit disturbing) story involving his neighbour’s annoying cat and a ‘stakeout’ with his pellet gun, ending with disposal of the remains at […]

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The High Road

The Canadian Mortgage Brokers Association asked for a few words on Brokering, I was lucky enough to have the piece selected for the 2017 Summer edition of Canadian Mortgage Broker. An Excerpt: Always Take the High Road! As with many things in life, this old adage is often easier to pay lip service to than […]

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Managing Expectations

Managing Expectations, the heart of this business. A dozen or more Bank executives meeting at their local branch to spend a few hours, perhaps even a few days, reviewing the applicants file.   um ya… A single individual with the computing power of a Commodore 64 surrounded stacks of paper files is expected to review […]

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Never. Give. Up.

The changes are coming at us Fast & Furious style.   Which is to say weakly written, gaping holes in the plot line, without a plausible or viable conclusion, and loaded with actors having limited experience with the subject matter.   The Canadian Mortgage Market is resembling a big budget B movie franchise that just […]

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Want Referrals?

The #1 path to consistent referrals from the same source(s) is to answer the phone the first time it rings, be in front of your computer to intake the application on that first call, and respond to every subsequent call or email instantly. Losing two hours to a morning coffee meeting? Losing two hours to […]

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Conversation (self) Control

This piece was originally published @ For Brokers By Brokers.   Early in my working life I found myself in a mail-order sales role, working telephones as if my life depended upon it. Which in a way it did. Money is oxygen for a small business, and the ringing phones were the sound of money. One […]

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Help! It’s a Mortgage Emergency!

An excerpt from Volume 1 of Be The Better Broker. It has been said there’s no such thing as a mortgage emergency. We Brokers may know that no underwriter is going to be reviewing documents late at night or over the weekend. However we also know from experience that responding to those late phone calls […]

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