The idea to ‘move fast and fix things‘ runs contrary to a well known quote by a well known billionaire, (no not that guy, the other one) an individual one might say has broken many things, important things.
Here in mortgage world many things are already broken, mainly due to overuse, and still we need to move fast. This can be exhausting.
Too much volume pumped through a machine not designed for it.
Why don’t we hire?
Why don’t we adopt new systems?
Why don’t we change our process?
Easy questions to ask, from the outside looking in.
The challenge, as those of us already inside the belly of the beast, know – is that we’re an industry with no ‘off-season’ or ‘slow-time’. There’s no easy way to address our challenges.
Like a high speed fighter jet, we have to refuel in midflight. Heck we need to rebuild an engine mid-flight, replace a wing mid-flight, there’s just no time to land and unwind.
This post will not tackle those big things, they are what they are – complex, specific to individuals/companies, and not addressed simply.
But there’re small things we can do each day to fix things.
Each day brings us a new problem.
What is a problem?
An opportunity.
The lender overcharged your client $174.00?
Do you invest your valuable time into hours of chasing the lender over a period of days, weeks, or months?
All the while with the client left unaddressed, because why?
Because ‘it wasn’t your mistake’ (or some other nonsense often referred to as ‘the principle’)
No.
Get your act together.
The above problem, six different versions of which I’ve run across in the past few weeks, is an opportunity.
An opportunity for you to move fast and fix things.
Take the pain away.
Whomever takes the pain away the fastest wins.
Don’t miss the opportunity for a win, and don’t pass the buck for someone else to either continue to make you look bad and/or get the win for themselves.
Then take up the battle, if you deem it worthy of your time, to get your own money back – without taking the client along for a slow painful ride.
How do you want to be remembered?
As the one who fought for the clients and lost?
Or maybe as someone who won… ages later, so much time having passed that it’s not seen as a win by anyone.
Or are you the fixer?
Ya.
Be that!
Be the fixer!
Be better!
DW