A short mortgage story. Maybe a lesson or two gleaned, possibly even a useful strategy in dealing with challenging clients. The set up… Working with the clients for 2 yrs. 500+ emails. Countless texts. Dozens and dozens of calls… mostly in the evenings and on weekends OK, Can you guess how the story ends yet? […]
An excerpt from Volume 2 of Be the Better Broker. Every interaction you have with an underwriter, a BDM, a team lead, a lender VP and so on during the processing of a file—even just in a casual conversation at a trade show—is you either building or burning bridges. Your primary goal is to recognize […]
Few among us look forward to making cold calls. We know what it’s like to be on the receiving end. When someone cold-calls me, he is intruding on my life without an invitation. He is interrupting whatever I may be doing. This can bring out a side of me that is abrupt, perhaps rude: the […]
You’re breaking into a business where many people already have relationships with a Mortgage Broker. Don’t expect to burst onto the scene and break up those relationships easily, not with your zero years of experience. You need to be prepared to give something of value to win a client’s business. Experts in many fields offer […]
Bad News Always communicate news that’s bad, slightly bad or even neutral by phone, if not in person. Never via email, let alone text. Clients are often quick to quit when problems arise. Talking problems through often leads to resolution. Rely on emails only when you’re relaying good news, but then again, when it is […]
Should you have a presence on LinkedIn, Facebook, Instagram and Twitter? What about other social media outlets? TikTok for instance? The answer is a strong maybe, to yes. A somewhat professional presence. Arguably your personal presence should be semi-professional. Of course we all have real lives, with our hobbies, quirks, funny friends, unique family members, […]
“You have to build the machine that will build the machine.” – pete koomen Rewarding a referral source is all about rewarding the behavior, not the result. We all “buy business” in one way or another; however, in this case I am saying that I did not pay any kind of significant kickback to a referral source—not […]
Do you have what it takes to be a successful mortgage broker? […]
Whether you’re a rookie mortgage broker, or a seasoned veteran, there is always something you can learn from others in the industry. Also, don’t forget the value you bring to the table. […]
Are you building or burning bridges? Every interaction, every conversation with a mortgage industry colleague can be one or the other. […]