by Dustan Woodhouse | Jan 28, 2021 | Uncategorized
“What you do matters, but why you do it matters so much more.”Author Unknown Let me preface the next 1,308 words by clearly stating that indeed there are many degrees of uncertainty within any profession. In no way I am suggesting Residential Mortgage Brokers...
by Dustan Woodhouse | Jan 9, 2021 | Be The Better Broker, Volume 1
You’re breaking into a business where many people already have relationships with a Mortgage Broker. Don’t expect to burst onto the scene and break up those relationships easily, not with your zero years of experience. You need to be prepared to give something of...
by Dustan Woodhouse | Dec 13, 2020 | Be The Better Broker, Uncategorized, Volume 2
The average person processes 50,000 words of self-talk per day. This is a lot of chatter flowing through your mind, and through your clients’ minds, and on average three-quarters of these thoughts are negative. To put this in context, the average business book is...
by Dustan Woodhouse | Nov 22, 2020 | Be The Better Broker, Volume 1
Bad News Always communicate news that’s bad, slightly bad or even neutral by phone, if not in person. Never via email, let alone text. Clients are often quick to quit when problems arise. Talking problems through often leads to resolution. Rely on emails only when...
by Dustan Woodhouse | Nov 14, 2020 | Be The Better Broker, Volume 1
Be Literate The written word is a Brokers primary form of communication. It’s excusable not to know how to use a semi-colon (I still don’t), but misspelling words chips away at your credibility. Although it doesn’t catch all errors, spell-checking your emails and...
