w communication Archives - Be The Better Broker

Tag: communication

Chapter 75: Incoming Client Documents

Be the Better Broker Voume 3

Do not be a drag on document processing. Be the facilitator of a smooth process. Documents review, retitling, saving and forwarding should be a top-three priority at any time. […]

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The Stories We Tell Ourselves

The stories we tell ourselves are often out of alignment with reality. Whether it is a tale of ‘roses & rainbows’ or ‘doom & gloom’, rarely do our best, or thankfully our worst fears come to fruition, and even when it seems as though they are the peaks and valleys are typically very brief. With […]

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People Under Pressure Produce…

Each of us ultimately is just a pile of carbon. In grade 8 science class Mr. Lenton taught us that all living things are carbon based. He did so with a very memorable (albeit disturbing) story involving his neighbour’s annoying cat and a ‘stakeout’ with his pellet gun, ending with disposal of the remains at […]

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The High Road

The Canadian Mortgage Brokers Association asked for a few words on Brokering, I was lucky enough to have the piece selected for the 2017 Summer edition of Canadian Mortgage Broker. An Excerpt: Always Take the High Road! As with many things in life, this old adage is often easier to pay lip service to than […]

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Managing Expectations

Managing Expectations, the heart of this business. A dozen or more Bank executives meeting at their local branch to spend a few hours, perhaps even a few days, reviewing the applicants file.   um ya… A single individual with the computing power of a Commodore 64 surrounded stacks of paper files is expected to review […]

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Never. Give. Up.

The changes are coming at us Fast & Furious style.   Which is to say weakly written, gaping holes in the plot line, without a plausible or viable conclusion, and loaded with actors having limited experience with the subject matter.   The Canadian Mortgage Market is resembling a big budget B movie franchise that just […]

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Conversation (self) Control

This piece was originally published @ For Brokers By Brokers.   Early in my working life I found myself in a mail-order sales role, working telephones as if my life depended upon it. Which in a way it did. Money is oxygen for a small business, and the ringing phones were the sound of money. One […]

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