Never. Give. Up.

Never. Give. Up.

The changes are coming at us Fast & Furious style.   Which is to say weakly written, gaping holes in the plot line, without a plausible or viable conclusion, and loaded with actors having limited experience with the subject matter.   The Canadian...
Want Referrals?

Want Referrals?

The #1 path to consistent referrals from the same source(s) is to answer the phone the first time it rings, be in front of your computer to intake the application on that first call, and respond to every subsequent call or email instantly. Losing two hours to a...
A Brand New Broker

A Brand New Broker

This piece was originally published on the most excellent mortgage news site Canadian Mortgage Trends. Day One. New business cards in hand, you sit down at your new desk in the brokerage office, what now? Your first three years are going to be hard work....
Conversation (self) Control

Conversation (self) Control

This piece was originally published @ For Brokers By Brokers.   Early in my working life I found myself in a mail-order sales role, working telephones as if my life depended upon it. Which in a way it did. Money is oxygen for a small business, and the...
It Sucks To Suck!

It Sucks To Suck!

In a situation where a lawyer slides a mortgage insurance document across the table to a client and legally cannot say a single word about it – the sign-up rate is ~13%. 13%! No speaking. Silence. 13%. The irony is that thousands of mortgage agents across the country...