An excerpt from Volume 2 of Be the Better Broker. Every interaction you have with an underwriter, a BDM, a team lead, a lender VP and so on during the processing of a file—even just in a casual conversation at a trade show—is you either building or burning bridges. Your primary goal is to recognize […]
Earlier this year, a client called to tell me that BigBlueBank (BBB) could not process his re-finance transaction due to BFS income challenges. We mapped out a strategy that he could take back to BBB. If they accepted it, then the client’s problem would be solved. If they did not, then they would have had […]
Good day, We will return to more usual day-to-day posts next week, this week is just shameless plugs for the conference and the newest book. Shameless plug for the MPC Conference: Hopefully you are waking up in Vancouver today or tomorrow and attending the annual Mortgage Professionals Canada conference this weekend. It […]
A short post, with a few links to follow: Here is a link to the heart of my communication with my TD variable clients. At last count I have well over 300 such clients. A direct email, and this post, were a great way to reconnect with several and for the vast number in Prime […]
After many (~10) months of jam packed writing weekends Be The Better Broker, Volume 2: Days 1-100 As A New Broker, Building Lasting Foundations and Surviving in the Meantime is at last available in print on amazon.com. At the moment it is available on amazon.ca in Kindle format only. Paperback via amazon.ca should happen by Oct 1st. […]
“A great many people think they are thinking when they are merely rearranging their prejudices.” — William James When taking an application we assume nothing. There are a variety of words every Broker would do well to eliminate from their vocabulary including the following: Assume Liar Promise These are potentially relationship-ending words, and if […]
Thought for the day. The single best day to target for completion? Whether a refinance, ETO, or purchase, it matters not – the single best day of the week is almost always a Wednesday. Need a day’s extension? Tripped up over east coast/west coast times for funding? Lender inserted one last condition to the lawyers? […]
An excerpt from Volume 2 of Be the Better Broker. Commit. Perform. Measure. We are what we repeatedly do. — ARISTOTLE As a mortgage Broker, your whole world is numbers. In Volume One we spoke of ‘the four-point system’ for winning and retaining clients, as set out in the book How to Become a Rainmaker […]
An excerpt from Volume 1 of Be The Better Broker. It has been said there’s no such thing as a mortgage emergency. We Brokers may know that no underwriter is going to be reviewing documents late at night or over the weekend. However we also know from experience that responding to those late phone calls […]
An excerpt from Volume 1 of Be The Better Broker. Invest in Yourself Too many new Mortgage Brokers view a commission cheque as their paycheque. It is not their paycheque. It is the gross sales revenue of their business. The commission cheque belongs to their personal business, an important differentiation to live by. A Broker […]